Solutions

Strategy Services

Our Strategy and Business Development service offers expert guidance in strategic planning and growth initiatives. From conducting strategic reviews to developing 3-year roadmaps, we collaborate closely with senior management to chart the course for success. Partner with us to achieve your strategic objectives efficiently and effectively.

  • Conducting overall strategic review and/or preparation with senior management.

  • Advice and creation a of Strategic Plan covering Objectives, Strategies and Tactical Execution. Formulation of a customised Strategy House.

  • Process improvement, training, tracking and reporting tools.

  • To ensure customer centricity – i.e. the right product is promoted to the right customers through the right channels.

  • Create greater efficiencies and sales conversion and customer retention effectiveness via data analytics modelling.

  • Design of execution plans to maximise tripartite alliances and improve partnership engagement and retention.

  • Assessment of current channel costs, effectiveness, weaknesses, and unforeseen opportunities.

Management Services

Our Management Service offers specialised expertise across critical business functions. From optimising direct response channels to implementing leadership development programs, our seasoned consultants provide tailored solutions for growth. We empower businesses to thrive in today's dynamic landscape.

  • Professional, commercially and politically astute turnaround management or steady-the-ship transition appointments.

  • Direct response channels start-up and management such as DRTV, Online, Contact Centre improvement and channels.

  • Sales management, business process improvement, relationship management, strategic negations skills, business development and sales culture improvements.

  • Culture Analysis, strategic design and survey execution and reporting.

  • Critical broad stroke risk factor analysis, talent assessment, skills improvement, and strategic planning via a 3 Year Road Map.

Customer Services

Our customer services expertise offers strategic design and execution to enhance customer centricity. We specialise in optimising efficiency and effectiveness management strategies, improving customer contact channels, and refining sales distribution strategies.

  • Includes strategic design, improvement execution, analysis and design of customer journey improvements.

  • Efficiency and effectiveness management strategies and execution.

  • Analysis and design of customer journey improvements

  • Analysis and strategic design and execution.

    • Acquisition

    • Growth

    • Enhancement

    • Sustainability

  • Application 'Great Leap Assessment Tool’ to identify talent, skills, development and operations efficiency and effectiveness drivers.

Our Processes

AGES strategic marketing

The AGES sales method is all about maximising sales and minimising marketing acquisition costs whilst all the while aligning to each customer’s individual journey. A critical success element of The AGES method is data mining and analytics. From the basics of RFM analysis, to channel effectiveness and propensity modelling The AGES approach ensures only relevant interactions and offers to customers but also maximises sales opportunities.

A

G

E

S

Acquire: the timely and efficient Acquisition of new customers

Grow: the broadening of the relationship via cross-selling

Enhancement: of the relationship by upselling and adding-on greater value benefits

Sustaining: the customer’s relationship by ensuring all interactions are relevant, timely and consistent with the individual’s journey and needs. 

SCOUT

A proprietary business discovery process where Gary is able to succinctly identify and prioritise the major issues and greatest opportunities for transformation success. The SCOUT process takes place in three major phases:

Review

Initial 3-5 day review

Reporting

High ground report & recommendations

Execution

Project leadership execution

Case Studies